Animesh Sundas T/A Village Physio
What Information we collect and when
We collect and process information when you telephone/SMS us to make an enquiry or appointment, when you contact us online (email, website chat, social media, WhatsApp), or if we meet you in person.
At the point of enquiry or booking we may ask you for;
Age/date of birth
Telephone number, either landline, mobile or both
Your email address
Information regarding your general health, your previous health, and the condition you are seeking advice about.
At your appointment, we will ask for further information regarding the above.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.
How we use this information
We use paper notes and electronic records to store the information you provide.
All paper information is stored in a secure filing cabinet.
All electronic information is held on a computer which is password protected.
We use this information;
To provide a legal record of any treatment or advice we provide.
To ensure continuity of care.
To contact you in regard to your ongoing treatment.
We may pass information, with your permission, to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.
We may use your information for quality feedback purposes.
We may use your information for audit purposes.
We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.
How long do we keep personal Information
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.
How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request.
Disclosure of your information
We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions. This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.
All changes will be notified on our website.