Question 1

Why might I choose private physiotherapy instead of NHS treatment?

Accepted Answer

Many people choose private physiotherapy because it offers shorter waiting times, flexible appointment availability and longer sessions.

Private physiotherapy also allows treatment to be tailored to your individual needs, and you can attend as many sessions as required to support your recovery.

Question 2

Can I have private physiotherapy while also receiving NHS treatment?

Accepted Answer

Yes. Patients have the right to choose where they receive treatment.

Some people choose to see a private physiotherapist while waiting for NHS treatment, or continue physiotherapy privately after their NHS treatment has finished.

Question 3

Can I see a private physiotherapist while on an NHS waiting list?

Accepted Answer

Yes. Many people choose private physiotherapy while waiting for NHS appointments so they can start treatment sooner.

Question 4

What is physiotherapy?

Accepted Answer

Physiotherapy helps restore movement, strength and function when someone is affected by injury, illness or disability. Treatment may include exercises, manual therapy, education and advice to help reduce discomfort, improve mobility and maintain independence.

Physiotherapy can support people of all ages with musculoskeletal injuries, neurological conditions, post-surgery recovery and mobility difficulties.

Question 5

What conditions can physiotherapy help with?

Accepted Answer

Physiotherapy can help with many conditions affecting movement and physical function, including:
• arthritis and joint pain
 • muscle injuries and strains
 • neurological conditions such as stroke or Parkinson’s disease
 • mobility difficulties and falls risk
 • recovery after surgery or hospital stay
 • balance and coordination problems

Treatment is tailored to each person’s needs and goals.

Question 6

Are physiotherapists doctors?

Accepted Answer

Physiotherapists are not medical doctors, but they are highly trained healthcare professionals specialising in movement and rehabilitation.

Our Chartered Physiotherapist is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP) and has over 12 years’ experience working in NHS hospital, community and neurological services.

Question 7

What are the benefits of physiotherapy?

Accepted Answer

Physiotherapy can help:
 • reduce discomfort and stiffness
 • improve strength and flexibility
 • improve balance and coordination
 • restore movement after injury or surgery
 • reduce falls risk
 • improve confidence with mobility
 • support independence

Question 8

Do physiotherapists make home visits?

Accepted Answer

Yes. Village Physio specialises in home physiotherapy visits across South Yorkshire, including Rotherham, Sheffield, Doncaster and Barnsley.

Home visits allow physiotherapy to focus on real-life movement within your own environment, such as stairs, transfers and walking around the home.

Question 9

How can I book an appointment?

Accepted Answer

You can book an appointment:
• through our online booking system
 • by emailing hello@villagephysio.org
 • by calling or texting 07401 131048

Payment for the first appointment is required in advance to confirm your booking.

Question 10

Do I need a doctor’s referral for private physiotherapy?

Accepted Answer

No. You can book physiotherapy directly without a GP referral.

Question 11

What happens during the first physiotherapy appointment?

Accepted Answer

Your first appointment includes a full assessment and treatment session.

The physiotherapist will:
 • discuss your symptoms and medical history
 • assess movement, strength and balance
 • identify the cause of the problem
 • create a personalised treatment plan
 • begin treatment during the same session

Appointments last one hour.

Question 12

Why are your appointments longer than some other physiotherapy clinics?

Accepted Answer

We offer one-hour appointments so the physiotherapist has enough time to properly assess your condition and provide personalised treatment. This is particularly beneficial to those who are frail and/or neurologically affected.

Question 13

What should I wear for physiotherapy?

Accepted Answer

Wear comfortable clothing that allows you to move easily.

Question 14

What should I do if I need to cancel or rearrange my appointment?

Accepted Answer

Please provide at least 24 hours’ notice where possible. Cancellations after 8:30am on the day of the appointment will incur a fee.

Cancellations must be made via our official contact channels:
Telephone or text: 07401 131048
Email: hello@villagephysio.org
 
Messages sent to any other number or platform will not be recognised as valid cancellation notice.

Question 15

What are your opening hours?

Accepted Answer

We are available to respond to enquiries between 8am and 8pm, seven days a week.

Physiotherapy appointments may be available during weekdays, evenings and weekends, depending on availability.

We aim to respond to enquiries the same day whenever possible.

Question 16

What is home physiotherapy (also known as mobile physiotherapy or community physiotherapy)?

Accepted Answer

Home physiotherapy means treatment takes place in your own home, in a care home or other community setting, rather than a traditional clinic. This allows rehabilitation to focus on real-life movement such as walking around the house, using stairs and everyday activities.

Question 17

When might home physiotherapy be helpful?

Accepted Answer

Home physiotherapy can be particularly helpful for people who:
 • have difficulty travelling to a clinic, or would like to avoid the busy commute
 • are recovering after surgery or hospital stay
 • have mobility difficulties or balance problems
 • are frail or at risk of falls
 • live in care homes
 • have neurological conditions such as stroke or Parkinson’s disease

Question 18

Do you have a physiotherapy clinic?

Accepted Answer

Village Physio provides a mobile physiotherapy service only, meaning treatment takes place in your home, care home or community setting.

Question 19

Do you offer physiotherapy home visits in South Yorkshire?

Accepted Answer

Yes. Village Physio provides home physiotherapy across:
• Rotherham
 • Sheffield
 • Doncaster
 • Barnsley

Question 20

Can a physiotherapist visit my parent or relative at home?

Accepted Answer

Yes. Many of our patients are referred by family members who want support for a parent or relative.
Home physiotherapy allows rehabilitation to take place safely in familiar surroundings.

Question 21

Can physiotherapy help someone living in a care home?

Accepted Answer

Yes. We provide physiotherapy for residents in care homes, focusing on mobility, strength and falls prevention.

We can also provide bespoke group physiotherapy sessions for care homes.

Question 22

How can I pay for physiotherapy?

Accepted Answer

We accept:
• card payments
 • bank transfer
 • cash or card in person
 • contactless payments including Apple Pay and Google Pay

Question 23

Do I need to pay in advance for my physiotherapy appointment?

Accepted Answer

Yes. Payment for the first physiotherapy appointment must be made in advance to confirm the booking.

You can pay securely by online card payment or bank transfer.

For ongoing sessions, payment can be made either in advance or in person by cash or card.

Question 24

Do you accept health insurance?

Accepted Answer

Yes. We work with several insurers including:
• Westfield Health
 • Healix
 • Simplyhealth
 • WPA

Question 25

Do you offer discounts?

Accepted Answer

We offer discounts for people with council low-income cards such as Rothercard.

Question 26

Can I pay in instalments?

Accepted Answer

Yes. We offer buy now, pay later options via Klarna.

Question 27

How much does a physiotherapy home visit cost?

Accepted Answer

The cost of physiotherapy depends on your location. Village Physio provides one-hour home physiotherapy sessions, allowing time for a thorough assessment and personalised treatment.

You can view our current prices on the Prices page.

Payment for the first physiotherapy appointment must be made in advance to confirm the booking. This can be paid securely by online card payment or bank transfer.

For ongoing sessions, payment can be made in advance or in person by cash or card.

Question 28

Where are you based?

Accepted Answer

Village Physio is based in Whiston, Rotherham, South Yorkshire.

Question 29

Which areas do you cover?

Accepted Answer

We provide home physiotherapy across:
• Rotherham
 • Sheffield
 • Doncaster
 • Barnsley

Question 30

Is there an extra charge for physiotherapy outside Rotherham?

Accepted Answer

Village Physio is based in Whiston, Rotherham.

There may be an additional travel fee for home visits to Sheffield, Doncaster or Barnsley.

Please see our Prices page for full details.

Question 31

Do you run group physiotherapy sessions?

Accepted Answer

Yes. We run bespoke physiotherapy sessions for care homes, charities and community groups focusing on mobility, balance and falls prevention.

Question 32

Can you provide physiotherapy for care homes?

Accepted Answer

Yes. We provide tailored physiotherapy services for care homes to support residents’ mobility and rehabilitation.

Question 33

Can a carer or family member attend the physiotherapy session?

Accepted Answer

Yes. Family members or carers are welcome to attend appointments if the patient wishes. This can be helpful when discussing exercises or mobility advice.

Question 34

Can you show carers how to help someone move safely?

Accepted Answer

Yes. Village Physio can provide practical guidance on safe transfers, mobility assistance and exercises, helping carers support their relatives safely.

Question 35

Can physiotherapy help someone who is bedbound?

Accepted Answer

Yes. Physiotherapy can help people who are bedbound maintain joint movement, improve circulation and gradually regain strength where possible.

Question 36

Can physiotherapy help someone living with dementia?

Accepted Answer

Yes. Physiotherapy can support mobility, balance and physical confidence for people living with dementia, helping them stay active and safe.

Question 37

Can I arrange physiotherapy for a parent or relative?

Accepted Answer

Yes. Many of our appointments are arranged by family members who want to help a parent or relative improve mobility or recover after illness, injury or hospital stay.

Home physiotherapy allows treatment to take place safely in familiar surroundings.

Question 38

Can physiotherapy help after surgery?

Accepted Answer

Yes. Physiotherapy is often an important part of recovery after surgery. Rehabilitation helps restore strength, improve joint movement and support a safe return to daily activities.

Question 39

Is physiotherapy helpful after a hospital stay?

Accepted Answer

Yes. Even a short hospital stay can lead to muscle weakness and reduced mobility. Physiotherapy can help rebuild strength and improve confidence with movement.

Question 40

Can physiotherapy help after a fall?

Accepted Answer

Yes. Physiotherapy can improve balance, strength and walking ability after a fall and help reduce the risk of future falls.

Question 41

Can physiotherapy help improve walking?

Accepted Answer

Yes. Physiotherapy can help improve walking through strengthening exercises, balance training and gait retraining.

Question 42

How many physiotherapy sessions will I need?

Accepted Answer

The number of sessions depends on your condition and recovery goals. Your physiotherapist will discuss a treatment plan after your assessment.

Question 43

How can physiotherapy help someone who is frail or elderly?

Accepted Answer

Physiotherapy can help older adults improve strength, balance and mobility. This can reduce falls risk and help people stay independent for longer.

Question 44

Can I leave a review of Village Physio?

Accepted Answer

Yes. We welcome feedback from our patients.

You can leave a review on Google, Trustpilot, Facebook or Yell, or send feedback privately.

Reviews help other people learn about our service.

Question 45

Where can I read your terms and privacy policy?

Accepted Answer

Our Terms and Conditions and Privacy Policy are available on our website.

Question 46

What qualifications does your physiotherapist have?

Accepted Answer

Our Chartered Physiotherapist:
• holds a Master’s degree in physiotherapy
 • is registered with the Health and Care Professions Council (HCPC)
 • is a member of the Chartered Society of Physiotherapy (CSP)
 • has over 12 years of NHS experience

This experience includes hospital rehabilitation, community physiotherapy and neurological rehabilitation.

Frequently asked questions