Frequently Asked Questions

Here we answer some questions you may have.

Q: What are your opening hours?

A: We are available to take enquiries daily between 9am-8pm. The physiotherapist works full-time for the NHS and is available for private appointments during the evening and at the weekend. ​

Q: Why might I opt for private treatment, when I can get it for free on the NHS?

A: There are many reasons for opting for private treatment such as more personalised support, shorter waiting times, the convenience of evening/weekend appointments, and having access to as many appointments as you need.

Q: Do I need a Doctor’s referral?

A: No, you do not need a Doctor’s referral to book our services.


Q: Is there a waiting list?

A: Same-day appointments are often available. Some services may include a small waiting list depending on demand. If you cannot find a suitable appointment slot, then please contact us and we will try to meet your needs. 

Q: What qualifications do staff have?

A: Our Chartered physiotherapist has a master's degree and is registered with the HCPC and CSP. See the Team page for more information.

Q: How can I pay?

A: You can pay in advance either by bank transfer or online payment via credit/debit card (including Visa, MasterCard, Amex, ChinaUnionPay, JCB, CartesBancaires, Discover Electron and Maestro) and PayPal.

We also accept cash or card payments in-person during physiotherapy sessions. Our card reader accepts chip and pin, and contactless payments (from American Express, MasterCard, Maestro, Visa, Visa Electron, JCB, UnionPay, Discover, V Pay, Apple Pay, Google Pay and Samsung Pay).

Q: Do you accept health insurance?

A: We are working towards accepting most providers. Find out more.

Q: Is it possible to pay in instalments?

A: Yes, please let us know if you would prefer to pay in instalments and we can negotiate the best option for you.

Q: Is there an extra cost if the physiotherapist travels outside of Rotherham for my home visit?

A: The physiotherapist is based in Rotherham. There may be an additional small charge if he travels to Sheffield, Doncaster or Barnsley (depending on the distance). Please contact us for details.

Q: What happens in my 'Initial Assessment & Treatment' appointment?

A: You will have a comprehensive assessment by our experienced physiotherapist. You will be asked about your medical history, general health and any goals you want to achieve. The therapist may ask you to perform movements and exercises in order to assess your ability. After the assessment, you will formulate some goals with the therapist and gain a personalised treatment plan.

Q: What should I wear for physiotherapy sessions?

A: You should wear loose, comfy clothing that will not restrict your movement. We suggest you wear warm clothing for group physiotherapy sessions at Whiston Parish Hall during the winter.