Frequently Asked Questions
Here we answer some questions you may have.
Q: What are your opening hours?
A: We are available to take inquiries daily between 8am-8pm. The physiotherapist works part-time for the NHS and is available for private appointments during weekdays, evenings, and weekends. ​We aim to respond to you on the same day. However, in particularly busy periods, it may take us longer.
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Q: Why might I opt for private treatment, when I can get it for free on the NHS?
A: There are many reasons for opting for private treatment such as shorter waiting times and the convenience of evening/weekend appointments. Private appointment slots are generally longer than those provided by the NHS, and you have access to as many appointments as you need. Therefore, the Therapist can provide more personalised support.
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Q: Can I have private and NHS treatment at the same time?
A: Patients have a right to choose where they seek treatment, and in some cases, this can result in patients seeking and receiving concurrent treatment in both the NHS and private sectors. Patients can also choose to continue physiotherapy treatment privately once their NHS treatment has finished.
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Q: How can I book an appointment?
A: You can book your physiotherapy appointment today using our online booking system, or by emailing us at hello@villagephysio.org, or you can call/text us at 07401131048 - whichever method is most convenient for you.
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Q: Why are your appointments longer than some offered by other physiotherapy businesses?
A: We offer 1-hour appointments so that the physiotherapist can take time to get to know you and meet your specific needs, and you do not feel rushed. This is particularly beneficial to those who are frail and/or neurologically affected.
Q: Do I need a Doctor’s referral?
A: No, you do not need a Doctor’s referral to book our services.
Q: Is there a waiting list?
A: Same-day appointments are often available. Some services may include a small waiting list depending on demand. If you cannot find a suitable appointment slot, then please contact us and we will try to meet your needs.
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Q: What qualifications do staff have?
A: Our Chartered physiotherapist has a master's degree and is registered with the HCPC and CSP. See the Team page for more information.
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Q: How can I pay?
A: You can pay in advance either by bank transfer or online payment via credit/debit card (including Visa, MasterCard, Amex, ChinaUnionPay, JCB, CartesBancaires, Discover Electron, and Maestro) and PayPal. We accept buy now, pay later via Klarna.
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We also accept cash or card payments in-person during physiotherapy sessions. Our card reader accepts chip and pin, and contactless payments (from American Express, MasterCard, Maestro, Visa, Visa Electron, JCB, UnionPay, Discover, V Pay, Apple Pay, Google Pay, and Samsung Pay).
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Q: Do you accept health insurance?
A: Our Charted Physiotherapist is on the Private Practice Register (PPR) and is registered with some private health insurers including Westfield Health, Healix, Simplyhealth, and WPA. Find out more.
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Q: Is it possible to pay in installments/direct debit?
A: Yes, we accept buy now, pay later via Klarna. We are also registered with GoCardless and can accept payment by direct debit. Please contact us and we can negotiate the best option for you.
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Q: What is physiotherapy?
A: According to the Chartered Society of Physiotherapy:
Physiotherapists help '...restore movement and function when someone is affected by injury, illness, or disability... through movement and exercise, manual therapy, education, and advice. They maintain health for people of all ages, helping patients to manage pain and prevent disease. The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent for as long as possible.'
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Q: What is community physiotherapy (also known as mobile physiotherapy)?
A: Community physiotherapy is for adults aged 18 years and over who would like to be assessed and treated within their own home, in a care home, or in other community settings.
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Q: When may community physiotherapy be appropriate?
A: If you would like to avoid the busy commute, or are in too much pain to travel to a clinic, for example after a fall or injury. Find out more about the benefits of home physiotherapy.
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Q: Where are you based?
A: Our physiotherapy business is based in Whiston, Rotherham, South Yorkshire. See us on the map.
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Q: Will my one-to-one physiotherapy appointment be at a clinic?
A: We are a mobile physiotherapy business. Physiotherapy appointments take place in the comfort of your own home environment. We can offer bespoke physiotherapy services to care homes and community groups.
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Q: Can I book a private physio near me?
A: Our private mobile physiotherapist serves South Yorkshire (Rotherham, Sheffield, Barnsley, and Doncaster). We may be able to visit areas outside of the area, however, this would incur a higher cost for mileage. Please contact us to negotiate a price.
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Q: Is there an extra cost if the physiotherapist travels outside of Rotherham for my home visit?
A: The physiotherapist is based in Rotherham. There is an additional charge if he travels to Sheffield, Doncaster, or Barnsley. See our prices.
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Q: What happens in my 'Initial Assessment & Treatment' appointment?
A: You will have a comprehensive assessment by our experienced physiotherapist. You will be asked about your medical history, general health, and any goals you want to achieve. The therapist may ask you to perform movements and exercises in order to assess your ability. After the assessment, you will formulate some goals with the therapist and gain a personalised treatment plan.
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Q: Where does group physiotherapy take place?
A: Group physiotherapy currently takes place weekly at Whiston Parish Hall and the United Multicultural Centre in Rotherham.
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Q: What should I wear for physiotherapy sessions?
A: You should wear loose, comfy clothing that will not restrict your movement. We suggest you wear warm clothing for group physiotherapy sessions at Whiston Parish Hall during the winter.
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Q: Can I review my Village Physio experience?
A: You can review us publicly on Google, Trustpilot, Facebook, and Yell. You can also send us feedback in private.
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Q: What are your Terms and Conditions?
A: You can view our terms and conditions here.
Q: What is your Privacy Policy?
A: You can view our Privacy Policy here.
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